Terms & Conditions

INTRODUCTION

Welcome to Eden Enhancements. These Terms of Service ("Terms") outline the rules and regulations for using our website, purchasing our products, and accessing our services. By engaging with Eden Enhancements, you agree to these Terms. If you do not accept these Terms, please refrain from using our website or services.

DEFINITIONS

  • Eden Enhancements: Refers to our brand and business.

  • Client: Any individual using our website, purchasing products, or booking services.

  • Products: Includes all hair extensions and aftercare products provided by Eden Enhancements.

  • Services: Refers to consultations, hair extension fittings, and related services.

USAGE RESPONSIBILITY

Clients are responsible for proper use and care of products and services provided by Eden Enhancements. We supply detailed aftercare instructions to maintain the quality of extensions and offer recommended aftercare products for purchase. Failure to follow these guidelines may result in damage, for which we are not liable. If you have concerns about hair care, feel free to contact us for guidance.

OUR SERVICES

We offer premium hair extensions, personalized consultations, expert fittings, and tailored aftercare advice to enhance your natural hair.

BOOKINGS

Bookings can be made through our online form or by contacting us directly. It is the client’s responsibility to provide accurate information and notify us of any errors.

CONSULTATIONS

We offer free consultations. Clients must disclose any allergies, medical conditions, or sensitivities during their consultation.

APPOINTMENT DEPOSITS

A non-refundable deposit is required to secure appointments. If you cancel, the deposit cannot be refunded, as products may have already been ordered.

OUR GUARANTEE

While we pride ourselves on the quality of our products and services, we are not responsible for damage caused by improper use, incorrect products, coloring, heat, chlorine, UV exposure, or neglect.

If issues arise within 14 days of your fitting, and you’ve adhered to aftercare instructions, we’ll investigate and recommend solutions. In some cases, sample strands may be tested with suppliers. Monetary compensation is not available, but we are committed to finding a resolution.

AFTERCARE

Proper aftercare is essential. Detailed guidelines are provided during fittings, and clients must follow them to maintain the quality of their extensions. Eden Enhancements is not liable for damage caused by neglecting aftercare advice.

CLIENT RESPONSIBILITIES

As a client, you agree to:

  • Follow all provided aftercare instructions.

  • Use recommended products.

  • Notify us of concerns within 14 days.

MAINTENANCE APPOINTMENTS

Regular maintenance with your stylist is required to prevent damage. Missing appointments may result in additional charges of £15 per week past the recommended timeframe. Additional fees may also apply if extra time is needed to resolve matting or bond damage.

REMOVAL

Extensions must only be removed by a qualified Eden Enhancements technician to avoid damage.

RETURNS POLICY

  • Colour Matching: Once extensions are ordered, changes cannot be made. Avoid coloring your hair after consultation.

  • Manufacturer Defects: Contact us within 14 days for assessment. If a defect is found, we may replace the extensions.

  • Client Satisfaction: If you have any concerns, reach out promptly for assistance.

  • Refunds: Refunds are only available for manufacturer defects, and replacement fittings will be offered. No monetary refunds are provided.

For returns or concerns, contact us with detailed information, including photos or videos, to assist with resolution.

AGE RESTRICTIONS

Clients must be 16 years or older. Clients aged 16 or 17 require parental consent and must attend appointments with a parent or responsible adult.

APPOINTMENTS

Arrive on time for your appointment. Late arrivals may result in the service being incomplete, and full payment will still apply.

PRICES

Prices are subject to change. Quotes provided during consultations will be confirmed via email.

PHOTOS

Images or videos may be taken for social media use. Clients may withdraw consent by notifying us in writing at edenenhancements@gmail.com.

TERMINATION

We reserve the right to suspend or terminate services or promotions without prior notice.

GOVERNING LAW

These Terms are governed by the laws of England & Wales.

DISPUTE RESOLUTION

Any disputes will be resolved through negotiation or alternative methods, such as mediation or arbitration.

ENTIRE AGREEMENT

These Terms represent the full agreement between Eden Enhancements and the client, superseding all prior communications or understandings.

QUESTIONS

For further clarification, please contact us at edenenhancements@gmail.com.